Help Desk
Rockwood utilizes a responsive technology help desk system called Incident IQ that is available 24/7. This system allows us to:
- expedite your need to the technician who will provide the solution
- provide updates along the way as the issue is being resolved
- share helpful articles to increase learning
On the Web
Visit the Incident IQ Web Portal as a guest or Rockwood staff member.
By Email
Send an email with the details of the issue you need help with.
Over the Phone
Call the Rockwood Help Desk Monday–Friday, 7:00 a.m. – 4:30 p.m.