Starting Oct. 14, all student device repairs will be by appointment only during regular school hours at your child’s school.*
For students who are learning from home and need to have a device repaired, please follow these steps:
- Call the Technology Help Desk at 636-733-1111. The Help Desk is open Monday through Friday 7 a.m. to 4:30 p.m. The Technology Help Desk will create a support ticket for you. Within this ticket, we will need a good daytime contact phone number and email address.
- The Technology Help Desk will notify the building technician assigned to your child’s school about the ticket.
- The building technician will arrange a time with you to drop off the current device at the student’s home school and will exchange it for a different one. It is our expectation that a loaner device will be available within 24 hours.
- When the original device has been repaired, the building technician will contact you to drop off the loaner device and pick up the repaired device.
* Anyone who cannot drop off their device during regular school hours, please email Bob Deneau at deneaurobert@rsdmo.org so alternate arrangements can be made.
The repair sites are set up and designed to handle the following technical issues:
- Repairing broken Chromebooks
- Picking up a Chromebook for new students and elementary students who have not yet received one
- Repairing iPads
Note: Students who are experiencing issues with a district-provided hotspot should call the Technology Help Desk at 636-733-1111.
