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Rockwood School District
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111 East North Street, Eureka, MO 63025 | Phone (636) 733-2000 | Fax (636) 733-8851

Technology Troubleshooting Tips for Rockwood Families

​UPDATED: August 25, 2020, 4:25 p.m.
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An all-virtual start to the 2020-2021 school year brings its own set of challenges for Rockwood School District students, parents, teachers and staff members.

Here are a few tips from the Rockwood Technology Department​ on helping solve some of the issues that have been brought to our attention. 

Chromebook Performance Issues
If your child’s Chromebook is having performance issues or a program is stating that it is out of date, a Chrome OS (operating system) update will solve many problems. Directions on how to update your OS and many other helpful tips can be found at https://sites.google.com/rsdmo.org/rsd1to1/home.

iPad Questions
If you need assistance with your child’s iPad, http://bit.do/RSDK1IPADS contains the answers to many common questions such as, “How do I install missing apps?” and “How do I use apps such as Zoom and Canvas on an iPad?”

Login Instructions
Your child’s full username and password are essential to accessing many resources. If you are ever asked to enter a Google account for a Rockwood resource (e.g. Canvas), it will always follow the pattern of first initial, last name, last three digits of their student number followed by @rsdmo.org. If you do not know your child’s password, please contact our Technology Help Desk at 636-733-1111 or submit a remote support ticket through our online help desk system.

Zoom and Canvas
Zoom and Canvas are integral parts of the Rockwood Online curriculum. Both platforms experienced nationwide outages and other issues on the first day of school Monday, Aug. 24, which we are happy to report have since been remedied. Here are some other Zoom issues we have observed, with potential solutions:
  • Poor quality: A variety of causes could lead to poor quality, including network bandwidth issues. If you are experiencing poor quality, only use video when necessary. It could also be beneficial to be positioned closer to your home router. Other tips include having your student shut all browser tabs except for those needed for the task at hand; limiting video of others to Speaker View or turning it off entirely and muting audio unless your student is speaking; and using dial-in information to call into the Zoom meeting, if connectivity is too weak at the time to support a video call.
  • Being asked for a login to join a meeting: Rockwood students do not have Zoom accounts, so they should never be asked to log in. Rockwood Technology is working with school building staff to resolve this issue.
  • Zoom needs updating: If you receive a message that Zoom needs to be updated on your Chromebook, please update the Chrome OS, restart your computer and attempt to join the Zoom meeting again.

Rockwood Technology has made network changes to address difficulties that district families are facing with Canvas performance and will continue to monitor the situation and make further changes and updates as needed. We recommend that families completely power off their district devices at the end of each day to help ensure that ​updates have been implemented on their devices when they are powered on the next morning.​


Internet Content Filters
Your child’s internet activity is filtered by ContentKeeper. This product restricts the websites that you child can access. On a Chromebook, you may be asked to authenticate/login to ContentKeeper. When prompted for this information, enter your child’s username (without the @rsdmo.org) and their regular password. When presented with this same information on an iPad, open the ContentKeeper Authentication App, and that is all that you need to do. 

For further questions, please contact our Technology Help Desk at 636-733-1111 or submit a remote support ticket through our online help desk system.

Rockwood Technology is also offering hardware repair sites at each of the district’s four high schools during the period of online learning. Click here for more information.