To obtain support for hotspots paid for by Rockwood School District, contact the Technology Help Desk at (636)733-1111. Hours: Monday – Friday 7:00 a.m. – 4:30 p.m. If calling outside of these hours, please leave a message that includes your name, your child’s name, a call-back number, and a brief description of the ng a problem with your hotspot.
AT&T Radiant hotspots (cell phone used as a hotspot) have a limit of 30GB of data per data cycle (28th of month to 27th of next month). If you exhaust your data supply, contact the Technology Help Desk. Symptoms: hotspot turns on, Chromebook says it is connected, but student cannot connect to the internet. First step is to power off the device. Let it sit powered off for 15 minutes. Turn back on and ensure it has signal – look at the bars in the upper right of the screen. Connect Chromebook to hotspot and attempt to use the Internet again.
AT&T Unite Express hotspots have unlimited data. Because these devices have unlimited data, they are subject to throttling during peak network congestion periods after 25GB of data have been used.
T-Mobile Franklin hotspots have unlimited data. Because these devices have unlimited data, they are subject to throttling during peak network congestion periods after 25GB of data have been used.
St. Louis County Digital Equity Initiative Hotspots (Labeled “PROPERTY OF ST LOUIS COUNTY LIBRARY”) have a phone number to call for support and troubleshooting assistance. The number is printed on the label on the box and on the label on the device.