Skip to Main Content
Rockwood Safe Together
 Learn why Rockwood is a National District of Character! Rockwood Schools Named Among the Best Schools in 2020 by Niche.com

111 East North Street, Eureka, MO 63025 | Phone (636) 733-2000 | Fax (636) 733-8851

Frequently Asked Questions

You can directly enter a support request via our ticketing system.  Click on this hyperlink, incidentIQ > Select the issue that best fits your need > Enter as much information as you can about the issue you or your child is experiencing and a call back number in the event a technician must call > Click Submit Ticket.   You will receive specific information and next steps based upon the issue.

Call the Technology Help Desk Monday – Friday between 7:00 a.m. and 4:30 p.m.  You will receive specific information and next steps based upon the issue.

Chromebook

  1. Completely power down the Chromebook.
  2. Disconnect any cable​s or peripherals that are plugged into your Chromebook. This will allow you to access and clean every part of the device.
  3. Use a bleach-free disinfectant wipe or apply a small amount of a homemade rubbing alcohol solution* to a clean lint-free cloth and completely wipe down the entire Chromebook, including the screen and around each key of the keyboard. Using very light pressure, wipe the screen to remove any fingerprints or smudges on the screen without damaging the screen.  Too much pressure can break the screen.  You can also buy cleaning wipes specifically for use on LCD screens. 
  4. After everything is dry, use a dry microfiber cloth to buff the screen and remove any haze that might be lingering on the display from the disinfecting process.
* Homemade rubbing alcohol solution:  Mix 2 parts of 70% Isopropyl rubbing alcohol with 3 parts of distilled water.

Chromebook

You will need either a printer connected to your home Wi-Fi network or one that can directly attach via USB to the Chromebook.  Additional information can be found in this Google document.

iPad

You will need an AirPrint-enabled printer to print from an iPad.  Additional information can be found in this Apple document.

Hotspots are provided at no cost to our families.  The district incurs monthly equipment and data charges for each hotspot distributed.

To obtain support for hotspots paid for by Rockwood School District, contact the Technology Help Desk at (636)733-1111.  Hours:  Monday – Friday 7:00 a.m. – 4:30 p.m.  If calling outside of these hours, please leave a message that includes your name, your child’s name, a call-back number, and a brief description of the ng a problem with your hotspot.

AT&T Radiant hotspots (cell phone used as a hotspot) have a limit of 30GB of data per data cycle (28th of month to 27th of next month).   If you exhaust your data supply, contact the Technology Help Desk.  Symptoms:  hotspot turns on, Chromebook says it is connected, but student cannot connect to the internet.  First step is to power off the device.  Let it sit powered off for 15 minutes.  Turn back on and ensure it has signal – look at the bars in the upper right of the screen.  Connect Chromebook to hotspot and attempt to use the Internet again.

AT&T Unite Express hotspots have unlimited data.  Because these devices have unlimited data, they are subject to throttling during peak network congestion periods after 25GB of data have been used.

T-Mobile Franklin hotspots have unlimited data.  Because these devices have unlimited data, they are subject to throttling during peak network congestion periods after 25GB of data have been used.

St. Louis County Digital Equity Initiative Hotspots (Labeled “PROPERTY OF ST LOUIS COUNTY LIBRARY”) have a phone number to call for support and troubleshooting assistance.  The number is printed on the label on the box and on the label on the device. 

Contact the Technology Help Desk at (636)733-1111 as soon as you realize it has been lost or stolen.   We need to notify the service provider so they can stop service to that device.   We will also need to purchase a replacement.   You may be without a hotspot until the replacement arrives depending upon availability.​
Individual teachers will handle quarantined students just as they would with any other absence. They will collaborate with the student and family to keep the learning going and minimize interruptions to their education.​
Rockwood cannot mandate that anyone be tested.

However, the district is following the guidelines put forth by St. Louis County and pediatric infectious disease specialists at Washington University that do require some MD evaluation for individuals with two or more low-risk symptoms OR one high-risk symptom before they return to school. A doctor may recommend testing if the situation calls for it in their opinion. 

If a family refuses an MD evaluation and allows a student with a sore throat and fever to come to school, the district would treat that as a positive case, and the child would be excluded for 10 days past symptom onset, have to be fever-free for 24 hours prior to returning and have an improving sore throat.​​
Districtwide virtual learning days are scheduled on Friday, April 16; Friday, April 23; and Friday, April 30.​

Virtual days are when in-person learners stay home from school and connect with their teacher and online classmates via Zoom with learning activities.

Virtual learning days will offer students and teachers the opportunity to engage in online learning activities in the virtual classroom.

Virtual learning days offer teachers additional office hours to connect with students who may need extra help. These days will also help teachers prepare for even higher quality instruction for students in both educational models. 

Virtual learning days will offer all students additional time and support with social and emotional learning with the curriculum provided by our student services team.

Virtual learning days offer support staff the time to conduct important tasks, such as contact tracing, deep cleaning the school, and training on safety and health procedures.​​

​​​​​​​​​​​​​​​​​​​​​​​​​​​​